FREQUENTLY ASKED QUESTIONS (FAQ)

RENTAL QUESTIONS

When can i pick up my rental equipment?

You can collect your equipment the same day as your rental, or the day before after 15pm. Here is our opening hours.

We would recommend the Performance category if you want the best beginner experience. Excellence if you are a intermediate to advanced skier. And premium if you are a advanced skier and want the top of the line equipment. On the rental page you have even more information about this.

Around 10 minutes with a prebooking and 20 minutes without. But everything is depending on how busy it is in the store at the moment.

You dont need to prebook your rental equipment. But we have the best rental discounts online so we do recommend it. If you are unsure about which ski- or snowboard category to pick please reach out to us so we can help you out. Click here to book online.

Yes, we do have a ski depot in located in our store. Prebook it online or tell us in the store when you pick your equipment up, and we’ll help you out.

If you had a injury or have gotten sick we do accept returns if you have a valid doctors note. The refund is calculated from the time the equipment is returned in the store. 

The cost of ski rental depends on the equipment category and number of rental days. At First Descent, we offer different ski and snowboard options so you can choose equipment that suits both your skiing and your budget. Prices

SERVICE QUESTIONS

When should i get a ski or snowboard service?

It’s hard to say exactly how often you should service your equipment. But we would recommend one service at the start of the season. After that, every other week, depending on how much you ski or snowboard. Then you should also have your skis proffesionally serviced for storage after the season ends. In one of our blog posts you can read even more about when and how you should service your equipment.

If you deliver your skis or board at our shop location before our store closes. We will guarantee that your equipment are done when the store opens in the morning. If you need a coreshot repair or a larger fix, it might take extra time.

 

We always take the current snow and weather conditions in to account when we do our services. We use different wax our structure depending on current conditions on the mountain.

Yes we do, but every case is different so we dont have any fixed prices. So contact us or swing by our store and we’ll help you out.

 

Usually we do not accept express services. But sometimes we do exceptions. If you have a special case, always check with the staff working at the moment.